Schima Sysnet provides End to End Avaya IP Office Contact Center (IPOCC) Solutions and Support services, empowers resellers to offer a complete end-to-end solution to small and mid-market companies requiring multichannel contact center functionalities and features.


The package includes full featured integrated IVR, ACD, call recording, real-time and historical reporting features etc. IPOCC basically targets customers with 5 to 250 agents, with user capacity between 50 and 500. With facility to deploy on a single site or across multiple sites (dedicated or virtual environments) IPOCC has an advantage of affordable pricing, keeping in cognizance with small and mid-size companies’ budgets.


  • Integrated Multimedia Contact Center Suite for Voice, Email and Chat
  • Scalable from one server to multiple servers as a distributed system
  • Easy installation & updates
  • Silent (unattended) installation with Setup-Wizard
  • Easy backup and system recovery
  • All in one user interface
  • Integrated IVR and very effective ACD
  • Flexible real time elements with active interactions
  • Reliable resiliency and redundancy solution