Schima Sysnet provides End to End Avaya IP Office Contact Center (IPOCC) Solutions and Support services, empowers resellers to offer a complete end-to-end solution to small and mid-market companies requiring multichannel contact center functionalities and features.
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The package includes full featured integrated IVR, ACD, call recording, real-time and historical reporting features etc. IPOCC basically targets customers with 5 to 250 agents, with user capacity between 50 and 500. With facility to deploy on a single site or across multiple sites (dedicated or virtual environments) IPOCC has an advantage of affordable pricing, keeping in cognizance with small and mid-size companies’ budgets.
KEY FEATURES